Return and Refund Policy

 

    We want you to be satisfied with our camping supplies products and services. If you are not satisfied with the products you receive, we will offer returns and refunds.

  1.Return Conditions
  You may request a return within 7 days of receipt of our product. Returned products must be unused, undamaged and complete in their original packaging (including the product label). If you receive a product with any quality issues, please contact us for return processing.

2. Refund Policy
   Buyers can return or exchange the product within 7 days of receipt, non-quality issues are covered by the buyer for shipping to and from the product. Once we have received and inspected the returned product, we will process the refund within 7 business days of receipt of the product. However, we will not refund any shipping and handling charges not caused by the return.
3. How to return an item
     Please contact us through our website or customer service department to initiate the return process. We will provide you with detailed return instructions and a return address.
4. Caution
     We will not accept unauthorized returns, or return requests that do not follow our return policy. If you have any questions or need assistance, please feel free to contact our customer service team.
5. Changes to our return and refund policy
     We reserve the right to change our return and refund policy at any time. Any changes will be posted on our website and will be effective immediately.

Contact Us
    If you have any questions or concerns about our return and refund policy, please contact us at the following contact information.

ALTUS JAGUAR LIMITED
TOMAS MARTINEZ FERREIRO
+44 7441392810
62 Ridge Road, London, England, N8 9LH
[email protected]